About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.

Since 1858, we’ve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.

Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.

Holcim UK Company Benefits

• Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits and other benefits - all recognising the contribution you bring

• Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety

• We care about you and your family. That’s why we offer enhanced family benefits, including maternity, paternity, and adoption leave. We understand that your personal life and family well-being are just as important as your career, so we’re committed to supporting you every step of the way.

• Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business.

• Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.

• Opportunities for career progression both at home and abroad

• Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace

• Staff discounts including special rates for garden landscaping products

The Opportunity

Are you ready to be the driving force behind exceptional customer experiences? At Holcim, we believe that every interaction is an opportunity to build a lasting relationship. As our new Customer Service Representative for the Midlands Aggregates Business, you will step into a dynamic, fast-paced environment where your voice matters, your problem-solving skills shine, and your dedication keeps our operations moving smoothly.

This is a permanent, on-site position where you can truly take ownership of your day, collaborating with a passionate team to deliver excellence from order to delivery.

In this vital role, you will act as the primary focal point for our customers, ensuring their needs are fully understood and met with the highest standard of professional care. Your daily responsibilities will include:

• Customer Advocacy: Accurately taking orders and managing the associated administration to ensure a seamless service experience.

• Relationship Management: Developing strong rapport and working collaboratively with both internal teams and external customers.

• Operational Coordination: Proactively liaising with production, dispatch, and logistics personnel to anticipate service issues, optimise company resources, and coordinate delivery priorities.

• Problem Solving: Monitoring order progress, resolving queries or complaints efficiently, and guiding teams through revised schedules when supply setbacks arise.

• Forward Planning: Communicating future order requirements with customers and utilising spare capacity effectively.

• Safety & Compliance: Maintaining a strong awareness of company Health & Safety policies to ensure a secure working culture.

Who you are

To thrive in this role, you are a customer-focused professional who genuinely enjoys connecting with people and resolving complex situations with calm and confidence. You take pride in your work, handle challenges with resilience, and bring a collaborative spirit to a supportive team environment.

• Customer Service Excellence: You have a proven track record in customer service delivery, paired with an excellent telephone manner and strong communication skills across various channels.

• Superb Organisation: You possess the ability to multitask complex workloads effectively and prioritise your time efficiently in a fast-paced setting.

• Tech-Savvy Mindset: You have a solid understanding of IT systems and possess experience using platforms such as Google or Microsoft

• Accountability and Judgement: You are comfortable taking ownership of setbacks, assessing situations logically, and making effective decisions to achieve mutually beneficial outcomes.

• Values-Led Approach: You are self-motivated, eager to learn and develop through coaching, and always conduct your work with a high level of integrity.
  

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.