About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.

Since 1858, we’ve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.

Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.

Holcim UK Company Benefits

• Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits - all recognising the contribution you bring

• Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety

• We care about you and your family. That’s why we offer enhanced family benefits, including maternity, paternity, and adoption leave. We understand that your personal life and family well-being are just as important as your career, so we’re committed to supporting you every step of the way.

• Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business.

• Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.

• Opportunities for career progression both at home and abroad

• Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace

• Staff discounts including special rates for garden landscaping products

The Opportunity

We are looking for a proactive, customer-focused Customer Service Representative (CSR) to join our team. This is an exciting opportunity for someone with a passion for customer excellence, strong sales support experience, and a proven ability to build lasting customer relationships.

As a CSR, you will manage allocated customer accounts and key contacts, supporting the achievement of sales targets and business goals through exceptional service, effective account management, and accurate order processing. You will play a key role in raising the profile of Holcim across designated sales channels while delivering a best-in-class customer experience.

What we're looking for:

• Proven experience in customer service, sales support or account management.

• Strong track record of delivering excellent customer service and complaint resolution.

• Experience with accurate order processing and reducing service or sales errors.

• Strong communication, negotiation and relationship-building skills.

• Excellent organisation, planning and time management skills.

• IT literate, ideally with CRM experience such as Salesforce.

• Commercial awareness and a proactive, customer-first mindset.

Who you are:

• Proven experience in customer service, sales support or account management.

• Strong track record of delivering excellent customer service and complaint resolution.

• Experience processing orders accurately and reducing service or sales errors.

• Strong negotiation, communication and relationship-building skills.

• Excellent organisation, planning and time management skills.

• High attention to detail and strong analytical ability.

• IT literate, ideally with experience using CRM systems such as Salesforce.

• Self-motivated with a proactive, pragmatic approach.

• Commercial awareness and understanding of budgets, margins and sales performance.

• Product, industry and competitor awareness (or willingness to develop this knowledge).
  

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.