About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and planet.

From our foundations in 1858 we’ve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.

But as our industry enables growth, it must also change. Tackling the very real carbon and climate challenges demands real action. That’s why our mission is to make sustainable construction a reality.

With 4,000 colleagues across 200+ sites, we’re passionate about helping Britain grow and thrive — doing the right thing, doing it together and making a difference. Working hand in hand with our customers and communities to deliver value from foundation to rooftop and build a more sustainable future for all of us.

The Opportunity

Join us as a Customer Services Operative, a dynamic role where exceptional customer service meets operational expertise. Your primary focus will be delivering outstanding support to our customers, ensuring their experience is seamless and positive, working Monday to Saturday part time over 24 hours a week with some additional weekend work on top occasionally. From handling inquiries to resolving issues, you’ll be the friendly and knowledgeable face of our operations. With plant operations as an additional task, this role offers variety and the chance to develop diverse skills.

• Engage with customers across multiple channels, answering inquiries and providing tailored advice to meet their needs.
• Take ownership of resolving customer issues efficiently, ensuring satisfaction and building long-term relationships.
• Identify opportunities to upsell services or products, using customer interactions to recommend solutions that add value.
• Handle and process customer orders with precision, ensuring they are completed on time and to the highest standards.
• Provide occasional support in plant operations, including monitoring equipment, maintaining safety protocols, and assisting with loading and unloading tasks.

Who You Are

You’re a customer-focused professional who excels at turning challenges into opportunities. You enjoy building relationships, solving problems, and delivering value at every interaction. Here’s what makes you a great fit:

• Excellent communication skills, with the ability to engage customers confidently and build trust.
• A knack for spotting opportunities to upsell or recommend additional services.
• A proactive approach to problem-solving, ensuring customers always feel supported.
• Some experience or willingness to learn plant operations, with a focus on maintaining safety and efficiency when required.
• Highly organised and detail-oriented, capable of juggling customer interactions and operational tasks effectively.

Benefits

💰 Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits - all recognising the contribution you bring

❤️ Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety

👨‍👩‍👧‍👦 We care about you and your family. That’s why we offer enhanced family benefits, including maternity, paternity, and adoption leave. We understand that your personal life and family well-being are just as important as your career, so we’re committed to supporting you every step of the way.

👩‍💼 Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business. This initiative pairs women with mentors, creating a powerful support network that promotes career growth and personal development.

🩺 Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.

📚 Opportunities for career progression both at home and abroad (via our parent company Holcim)

⭐️ Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace

🏠 Staff discounts including special rates for garden landscaping products

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.